Privacy

What this page covers

This page explains, in plain language, what information StrideWell Care may collect, how we use it, and what choices you have. We want you to know what to expect before you contact us.

We are not a chiropractor, clinic, doctor, or medical provider. We do not diagnose, treat, or give medical advice. Our role is to help people find and connect with a licensed chiropractor near them for general everyday concerns like back pain, neck pain, posture, tension-related headaches, and staying mobile.

Because of that, we do not need detailed private health information from you. We only ask for contact details and a broad category about what kind of help you want.

What information we collect

We keep this limited on purpose. When you contact us, we may collect basic contact details such as your name, phone number, email address, city or ZIP code, preferred language, and your preferred way to be reached.

We may also ask for a broad, general category such as back pain, neck pain, posture, headaches linked to tension, or mobility support. This helps us understand what kind of chiropractor you want to find.

We do not ask for or want your health history, diagnosis, treatment records, medications, test results, insurance numbers, payment card numbers, Social Security number, or detailed symptom descriptions. Please do not send those details through our forms or messages.

How we use your information

We use your contact details to respond to you, answer general questions about how our free matching service works, and help connect you with a licensed chiropractor in your area. We may also use your information to follow up about your request if you asked us to.

We do not use your information to provide medical care. We do not make medical decisions, and we do not offer medical advice. Any care questions should be discussed directly with a licensed professional.

If you want more detail about how using our website and service works, you can also review our Terms and Disclaimer.

• We use contact details to reply to you and help with matching
• We use broad help categories only, not detailed health information
• We do not use your information to diagnose, treat, or give medical advice

When we share information

If you ask us to help you find a chiropractor, we may share the contact details you provided with a licensed chiropractor or clinic that may be able to speak with you. We do this only so they can contact you about availability, location, language needs, and general next steps.

We aim to share only what is needed for that connection. That usually means your contact details, location, preferred language, and broad help category. We do not collect detailed health information, so we are not passing detailed medical history to anyone through our service.

We may also share information if required by law, to protect our rights, or to help keep our website and service safe.

Your choices and consent

You are in control of whether you contact us and whether you want help being matched. By reaching out, you choose what contact details to provide. You can also decide how you want us to contact you.

If you no longer want to hear from us, you can ask us to stop. If you want us to update or delete the contact details you shared with us, you can ask that too. We will do our best to honor your request as required by applicable law.

The easiest way to reach us about privacy questions or your choices is through our Contact page.

Website data and security

Like most websites, we may use basic website tools such as cookies, logs, or analytics to understand how people use our site, improve pages, and help the site work properly. This kind of information may include device type, browser type, general location based on IP address, and pages visited.

We take reasonable steps to protect the information we receive. Still, no website, email, text message, or internet transmission can be promised to be completely secure. For that reason, please avoid sending sensitive information through our website or messages.

Because our service is for general educational help and matching, not medical care, please do not send medical records, diagnosis details, insurance ID numbers, or payment details through our forms.